General Information

Team:

Shared Service

Close date:

Friday, 21 October 2022

Working pattern:

Full time

Contract Type:

Permanent

Location:

Gurgaon

Department:

14 - 14 Service Operations Management

Description & Requirements:

Service Operations Analyst is an information technology (IT) professional who assists BSL customers resolve issues and facilitate service requests. They respond to customer enquiries, provide monitoring oversight of our applications and network infrastructure including the overnight batch processing functionality. They will also work closely with other teams within BSL to provide assistance on tasks that are outside the scope of their knowledge or expertise. 

Day to Day Responsibilities:
  • Management and ownership of Incident and Service Request logging, following agreed procedures
  • Categorise and Classify reported Incidents and provide solutions
  • Promptly allocate Incident and Service Request records as appropriate 
  • Provision of management information and associated reports. 
What You Will Bring To The Table:  
  • Previous experience in a Service Desk or Service Operations role
  • Able to manage service reports and procedural documentation 
  • Knowledge of ServiceNow and JIRA platforms 
What we offer you:
  • Our people are at the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. 
  • Competitive salary and employee benefits scheme.
  • Flexible working hours, we value work-life balance.
  • Parental (including secondary) leave policy.
  • Cab facility available in Delhi/NCR.
  • Meal facility available

About Bravura Solutions

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. 
As a market leader and ASX 200 company, we are a trusted partner to over 350 leading financial services clients. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge technology solutions that support our clients to achieve financial security and prosperity for their customers.

How to apply?

Please note, as part of the job application process, you will be taken to Bravura Solutions’ careers portal. We don’t always work to fixed closing dates and will consider candidates as and when they apply. 
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