General Information



Close date:

Sunday, 04 September 2022

Working pattern:

Full time

Contract Type:





16 - 16 Service Delivery Management

Description & Requirements:

You will be joining us as we expand our Australian consulting operations to implement several exciting projects, underpinned by Sonata Alta, Bravura’s flagship application suite - a highly automated, digital-first operating model.

The Senior Service Delivery Manager role is responsible for managing the day-to-day relationships with a portfolio of high value Sonata Alta clients to ensure that Bravura provides effective delivery of services and technology.

As part of your responsibilities, you will be expected to continually improve and foster client relationships and ensure the delivery of high quality services. Be our clients’ first escalation point for service, operations, software, cloud and consulting support and to project manage small to medium projects and major incidents.

Main Activities

Relationship Management: Establish productive working relationships with the client at all levels and across the business
Delivery: Work closely with internal stakeholders to ensure timely, quality delivery of projects and managing incidents through to resolution
Budget and Revenue: Establish, manage, and report on project budget(s), P&L as well as identify revenue opportunities

Key skills

  • Effective leadership, coordination and motivational skills
  • Negotiation and dispute resolution skills
  • Effective project management skills
  • Understanding of systems development methodologies and architecture
  • Strong knowledge of the financial services industry

Qualifications and Experience

  • Experience in account relationship management and service delivery
  • Experience in the wealth management and/or technology industries
  • Proven service delivery and operational skills
  • Relevant tertiary qualifications

What we offer you:

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development, laterally or linearly.

  • We offer a combination of flexible, hybrid work or remote work from home
  • Generous primary and secondary parental leave
  • Newly renovated offices that inspire Agile and collaborative ways of working

Bravura is centred on four mindsets:

Being open to new things – we make space for experimenting, creative freedom, and fun, to drive innovation.
Empowering you to choose – you’re trusted to take ownership of how you go about your daily work and are accountable for your actions.
Connecting to your community – we nurture connections across teams, offices, and regions. We embrace diversity, celebrate success and value individual contributions.
Investing in your wellbeing – we create space where everyone feels confident asking for help and we respect work/life boundaries

About Bravura Solutions

At Bravura Solutions, collaboration, diversity, and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, faced-paced, and flexible environment. Collaborate, learn, and grow alongside some of the most experienced people in the industry and influence how we help power the world’s financial institutions for today and tomorrow.

As a market leader and ASX listed company, we are a trusted partner to over 350 leading financial services clients. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge technology solutions that support our clients to achieve financial security and prosperity for their customers.

How to apply?

Don't meet every single requirement? Research shows that women and people in minority groups are less likely to apply for jobs unless they meet each of the listed qualifications and requirements in a job advertisement. At Bravura, we are committed to building a diverse, inclusive and authentic workplace where our people can bring their whole selves to work. If this role excites you, but maybe your past experience doesn't align perfectly with what's listed, please don't let that prevent you from applying - you may just be the right candidate for this role, or another role we have.