Icon DetailGeneral Information

Team:

No Product

Close date:

Sunday, 13 April 2025

Working pattern:

Full time

Contract Type:

Permanent

Location:

Sydney

Department:

100 - 100 Account Management - APAC

Description & Requirements:

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.

About The Role

Reporting to the Head of Account Management - APAC and based out of our office in Sydney or Melbourne, the Senior Account Manager is responsible for building and maintaining strong executive relationships with existing clients and developing processes and strategies that increase revenue and margin from existing and new accounts, ensuring client satisfaction is maintained.

What You’ll Do
  • Develop and maintain strong executive relationships with key clients to determine their present and future needs and propose suitable solutions, services and upgrades to maintain and grow revenue 
  • Implement a formal account plan process to manage executive engagement, expectations and deliverables 
  • Manage customer feedback, manage complaint escalations and implement strategies to enhance customer outcomes, client retention and continued business
  • Implement a reporting process for customer engagements, feedback and satisfaction results and  develop strategies to enhance customer outcomes
  • Lead the preparation of sales proposals, tenders/bids and contracts
  • Resolve and manage contract matters and queries as well as amendments, renewals and renegotiations
  • Build and maintain strong relationships with internal teams such as Support, Product, Consulting, Legal, Finance to  assist in achieving client  & company goals
  • Lead the preparation of sales promotions, campaigns and events
  • Liaise with development team regarding technical issues to ensure client retention and continued business  
  • Identify and propose changes to the product based on client needs
  • Provide reporting and analysis to Sales Director and Executives

Unleash your potential

To be successful in this role, your background and experience will include:
  • Degree qualified
  • 8 + years of enterprise software sales and account management experience within Financial Services or Information Technology industry
  • Demonstrated track record of meeting sales targets and establishing successful and retaining long term client relationships
  • Strong relationship management skills, presentation skills and expert communication to build and manage strong relationships with both internal and external key executive stakeholders
  • Ability to use data and analysis to develop and drive strategies to achieve company and client goals
  • Experience with contract negotiations and renewals with clients at all levels 
  • Strong commercial acumen and a robust approach to solving complex problems to provide a great outcome
  • Ability to inspire, influence and a drive to win

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.
  • Bravura Leave day to celebrate events that are important to you.
  • Generous reward and recognition programs
  • A friendly, social and supportive global team that thrives on delivery & embraces diversity
  • Flexible working hours as we value work-life balance with a hybrid environment, a mix of work from home and office
  • 2 paid volunteering days and a range of community based initiatives to get involved in
  • competitive salary and employee benefits scheme

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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