General Information



Close date:

Friday, 08 July 2022

Working pattern:

Full time

Contract Type:





31 - ePass

Description & Requirements:

What you’ll be doing

This role will interpret requirements into software specifications to ensure high quality software delivery.  With your strong analytical skills, you will problem-solve client raised helpdesk tickets; analyse and replicate defects, test software fixes; and actively improve software development and business processes. You may also provide onsite client consulting as required.

Main Activities 
  • Gathering, understanding, and evaluating client requirements and translating those requirements into software solution designs
  • Monitoring and actioning tickets raised in client helpdesk effectively, within defined timeframes
  • Triaging, diagnosing and articulating defects or service issues raised by clients, routing to the appropriate teams as required.
  • Assisting in release management and co-ordination of resources including development and testing
  • Creating and executing System Test plans, functional test plans, and regression testing

To be successful in this role you will have
  • Experience with software development lifecycle, rational databases, and SQL 
  • Be a natural at solving problems with the ability to suggest changes with confidence, clearly articulating the rationale
  • Ability to distinguish between software, environmental and user errors.
  • Tertiary education in Computer Science/Information Technology seen favorably.
  • A reputation for excellent communication skills both verbal and written
  • An aptitude for working to challenging deadlines and budgets on a continual basis

Benefits and Remuneration 
  • Flexible working policy
  • Relaxed, friendly, tight-knit and collaborative team in a fabulous location
  • Comprehensive benefits scheme with a focus on our employee’s well-being 
  • Communicative leaders that encourage and coach self-development
  • A leading company with a large global reach; we have employees, offices, and customers across the world utilising our award-winning solutions. 

To apply 

If you’re interested in this opportunity, apply online today as we don't always work to fixed closing dates and may start considering applications as and when they are received so we encourage you to apply early.