General Information

Team:

Sonata

Close date:

Saturday, 27 August 2022

Working pattern:

Full time

Contract Type:

Permanent

Location:

Melbourne

Department:

4 - 04 Test Management

Description & Requirements:


You will be joining us as we expand our Australian consulting operations to implement several exciting projects, underpinned by Sonata Alta, Bravura’s flagship application suite - a highly automated, digital-first operating model.

Based in Sydney or Melbourne, the Application Support Manager role is to lead, develop and guide the onshore and offshore team of analysts to ensure Bravura delivers application support within an agreed service model to Australian clients and internal teams. The Application Support Manager is responsible for ensuring support is delivered within budget, time, scope and quality expectations.


Main Activities:


Leadership: Leading a team of Support Analysts made up of onshore and offshore resources.
Relationship Management: Establish and maintain relationships both with clients and internal customers across the business.
Planning and Quality: Contribute to the strategy around release planning and execution and quality control.
Budgeting: Ensure work deliveries of the team are within the scope, time, quality and budget.


Key skills and Experience:


  • Recognised as expert in the knowledge of business operations relating to wealth management (Superannuation, investments and wrap), coupled with strong IT service delivery, SDLC and analytical skills
  • Extensive experience in the use of ITSM tools, particularly Jira and Service Now
  • At least 10+ years of experience in business operations management, IT, systems integration consulting, design and service delivery management
  • Experience in engagement/project management, and resource management
  • ITIL 4, DevOps, SAFe (preferred)


What we offer you:


  • Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development, laterally or linearly.
  • We offer a combination of flexible, hybrid work or remote work from home
  • Generous primary and secondary parental leave
  • Newly renovated offices that inspire Agile and collaborative ways of working


Bravura is centred on four mindsets:


  • Being open to new things – we make space for experimenting, creative freedom, and fun, to drive innovation.
  • Empowering you to choose – you’re trusted to take ownership of how you go about your daily work and are accountable for your actions.
  • Connecting to your community – we nurture connections across teams, offices, and regions. We embrace diversity, celebrate success and value individual contributions.
  • Investing in your wellbeing – we create space where everyone feels confident asking for help and we respect work/life boundaries


About Bravura Solutions


At Bravura Solutions, collaboration, diversity, and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, faced-paced, and flexible environment. Collaborate, learn, and grow alongside some of the most experienced people in the industry and influence how we help power the world’s financial institutions for today and tomorrow.
As a market leader and ASX listed company, we are a trusted partner to over 350 leading financial services clients. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge technology solutions that support our clients to achieve financial security and prosperity for their customers.