Bravura Solutions Limited

·       A robust understanding the client business case and product strategy.

·       Representing client objectives and ambitions to operations and product teams.

·       Supporting clients on topics that fall outside of project, support and training.

·       Documenting the client organisation including stakeholder relationships, core technologies, budget periods and business drivers etc.

·       Co-ordinating responses to ad-hoc client requests for information.

·       Ensuring contractual and commercial cover is in place for all clients within a portfolio.

·       Advising and overseeing SOW/CR approval on behalf of project and support teams.

·       Advising and leading day-to-day commercial and contractual discussions.

·       Owning renewals and amendments to the Agreements, as required.

·       Leading client commercial negotiations for new contracts.

·       Assisting with the resolution of commercial queries that arise during complex implementation projects.

·       Establishing and building distinct relationships from project and support teams.

·       Monitoring key relationships and engagement within a portfolio.

·       Establishing and developing senior and C-suite relationships within Bravura’s client organisations to establish a trusted partner status.

·       Representing the client internally to Bravura to feed into Bravura’s product strategy and identify opportunities for improvement across Operations.

·       Ensuring effective governance is in place for each client portfolio.

·       Leading internal governance meetings to manage the account.

·       Overseeing resolution of actions arising from governance forums.

·       Co-ordinating internal and client facing governance forums to monitor the relationship and service provision.

·       Senior escalation point for clients to resolve critical issues.

·       Monitoring progress against budgets and forecasts to maintain financial control and identifying opportunities to improve financial position of the account.

·       Overseeing actions to optimise the relationship from a margin and revenue perspective.

·       Overall responsibility for the P&L of a client portfolio.

·       Maintaining client specific strategic roadmaps with a 2-3 year time horizon, across the portfolio

·       Engaging with clients and internal Bravura sales/propositions to proactively explore business development opportunities.

·       Co-ordinating input into external sales across Global Operations.

·       Providing updates to client to ensure they understand the breadth of Bravura’s product and service capabilities.

·       Leading teams to deliver proposals and pitches for new business working closely with our existing clients.

Key skills

·       Able to build exceptional relationships with customers, colleagues and clients

·       Superior communication and presentation skills

·       Strong and proven negotiating and commercial skills

·       Can identify and develop business opportunities

·       Can work effectively under pressure and to tight deadlines

Qualifications and Experience

·       Business development and sales/Account Management experience, preferably in Financial Services or FinTech

·       Strong commercial acumen, having managed key client accounts or portfolios generating in excess of £5mil revenue per annum 

·       Understanding of the enterprise software market

·    Understanding of the systems development life cycle